Issue resolved. Cause: A few requests made to the Llama 3.3-70B model caused issues. Impact: Intermittent errors when interacting with the model through serverless inference and/or with agents created using this model. Contact support if issues persist.
Our Engineering team has confirmed that the issue impacting build failures on App Platform has been resolved. Between approximately 14:30 UTC on the 26th and 00:01 UTC on the 27th, users may have experienced errors when attempting to build or deploy applications using older versions of the Node.js buildpack. A fix has been implemented, and build and deployment operations have been restored to normal.
All App Platform builds are now succeeding as expected. Customers who previously encountered build failures should now be able to deploy their applications without further issues.
If you continue to experience any problems, please open a ticket with our support team. Thank you for your patience, and we apologize for any inconvenience.
The issue impacting the visibility of Cloud Panel has been confirmed to be resolved. Between approximately 16:08 PM & 17:56 PM UTC, users may have noticed unusual behavior when accessing the console, performing resizing operations, or experiencing issues with the Cloud Panel visibility.
Our team has taken necessary corrective measures to restore the service, and we can confirm that it is now functioning as expected. We sincerely apologize for the inconvenience caused and truly appreciate your understanding throughout this process.
However, if you continue to experience any issues, please do not hesitate to raise a support ticket for further investigation. We’ll be happy to assist you.
Our Engineering team has confirmed that the issue impacting the availability of Spaces and the Container Registry in the NYC3 region has been fully resolved. A fix was implemented, and services have been restored.
All operations are now succeeding normally. If you experience any further issues, please contact Support by creating a Support ticket from within your account.
Thank you for your patience while we worked to resolve this issue.
Our Engineering team has confirmed that the issue affecting the Droplet limit increase feature within the Cloud Control Panel has been fully resolved. Requests to increase Droplet limits submitted through the Control Panel are now being processed correctly, and Support tickets are being generated as expected.
If you experience any further issues, please contact Support by creating a Support ticket from within your account.
Thank you for your patience while we worked to resolve this issue.
As of 18:55 UTC, our Engineering team has confirmed that the issue causing delays in App Platform deployments has been fully resolved. The fix implemented earlier has been successful, and we are no longer seeing any delays or errors with deployments.
Users should now be able to deploy their apps successfully and without any issues. We apologize again for the inconvenience caused.
However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We'll be happy to assist you.
Our Engineering team has confirmed the full resolution of the issue with MongoDB Clusters.
Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket right away.
The issue impacting delays in App Platform deployments has been confirmed to be resolved. Between approximately 08:52 UTC & 13:01 UTC, users may have noticed delays while creating or updating apps, or may have encountered failed deployments. For failed deployments, please trigger a redeploy, which should successfully resolve the issue.
We confirmed that the service is functioning as expected. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.
However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We’ll be happy to assist you.
As of 17:55 UTC, our Engineering team has resolved the timeouts affecting the Cloud Control Panel and API. The issue was caused by a temporary overload on our infrastructure, resulting in 5xx errors for API requests and gateway timeouts for Cloud Control Panel users.
If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Our Engineering team has resolved the issue affecting Kubernetes clusters and Droplet events in the FRA1 region. Between approximately 00:17 UTC and 14:30 UTC, customers may have experienced issues provisioning Kubernetes clusters and mounting volumes. All services should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.