Our Engineering team has confirmed that the issue affecting the GenAI Platform DeepSeek model has been fully resolved. Users should no longer encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."
All functionality remains unaffected, and users should no longer experience any interruptions.
If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.
Our Engineering team has confirmed the resolution of the issue affecting certain Droplet metrics in the BLR1 region. Users should no longer see intermittent gaps in monitoring graphs for Droplets in the BLR1 region.
We appreciate your patience and apologize for any inconvenience this may have caused.
Our Engineering team has confirmed the complete resolution of the issue that was affecting Droplet creation and console access in the NYC1 region. Users should now be able to deploy new droplets and access them normally in the NYC1 region.
All systems are now operating normally. We appreciate your patience and apologize for any inconvenience this may have caused.
Our Engineering team has confirmed the complete resolution of the issue that was impacting the availability of Spaces in our FRA1 region. Users should no longer experience elevated error rates when accessing Spaces in the region.
We appreciate your patience and understanding while we worked to restore normal service.
If you continue to experience any issues, please open a support ticket from within the Cloud Control Panel for further review.
Our Engineering team has confirmed full resolution of the issue impacting event processing in the FRA1, AMS2, BLR1, SGP1, NYC1, and SYD1 regions.
If you continue to experience any problems, please open a ticket with our Support team. Thank you for your patience, and we apologize for any inconvenience.
From 16:54 to 18:17 UTC, users may have experienced issues creating Spaces from control panel due to the datacenter region options failing to list.
Our Engineering team has implemented a fix and confirmed full resolution of the issue. Users should be able to create Spaces from Cloud Control Panel without issues now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has resolved the issue affecting Mongo 8 Database operations. Users should be able to create new Mongo 8 Databases, and other operations such as upgrading, scaling, and forking should complete successfully now.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.