From 13:12 UTC to 17:18 UTC, users may have experienced errors with App deployment via App Platform. The deployments particularly failed for the Apps with Databases linked to them.
Our Engineering team has now confirmed the resolution of the issue, and App deployment should be working as expected.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has implemented a fix for the issue that was preventing tickets submitted via the Support Contact Form from reaching our Support team. The form is now working as expected, and all new submissions are being properly routed to our Support team.
Additionally, previously submitted tickets that were impacted by this issue have been successfully routed to our Support Team. The team will address them as soon as possible.
We apologize for any inconvenience caused and appreciate your patience while we worked to resolve this issue.
Our Engineering team has fully resolved the issue with new Kubernetes cluster GPU creations. Users with new clusters should be able to create GPU nodes without issue.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has resolved the issue affecting all control plane operations (Create, Read, Update, Delete) for non-MongoDB Managed Database clusters. All services and App Platform deployments with Managed Databases should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
This incident has been resolved.
Our Engineering team has confirmed that the issue affecting access to Object Storage Buckets in the FRA1 and SFO3 regions has been fully resolved. Users should no longer experience SSL/TLS handshake failures when accessing their Buckets in these regions.
We appreciate your patience and understanding while we worked to resolve this matter. If you continue to experience any issues, please don't hesitate to open a support ticket from your account for further assistance.
Our Engineering team has confirmed full resolution of the issue with creation events for MongoDB clusters in all of our regions.
We apologize for any inconvenience throughout this process. If you continue to experience problems, please open a ticket with our support team.
Our Engineering team confirms the full resolution of creation issue with Managed Databases through Cloud Panel and API.
At this time, all users should be able to create Managed Database clusters normally.
We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.
Our Engineering team has confirmed that the issue with Functions has now been fully resolved. If you continue to see errors please open a ticket with our Support team and they will be happy to assist you.