Incident History

Droplet Creation

Our Engineering team identified an issue with new Droplet creates and rebuilds using Ubuntu 24.10 based Snapshot and Backup Images. From Oct 10 13:33 to Oct 25 19:58 UTC, users may have experienced issues while creating new Droplets using Ubuntu 24.10 based Snapshots and Backup Images in all of our regions.

We have disabled new Droplet creates and rebuilds using Ubuntu 24.10 based Image until new image has been published. Users who are still running Ubuntu 24.10 based Droplets should create offline Snapshots.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

1729893834 - 1729893834 Resolved

Spaces Bucket/DOCR Creates and App Platform Deployments

From 20:10 - 21:24 UTC, we experienced an issue affecting the creation of Spaces Buckets across all regions, both through the Cloud Control Panel and the API. During this period, users may also have experienced errors in DOCR registry creations and App Platform application creations and deployments.

Our Engineering team was able to take quick action to mitigate the impact and resolve the issue. All services are now functioning as expected. Thank you for your patience, and we apologize for any inconvenience.

If you continue to experience any issues, please open a Support ticket for further analysis.

1729720811 - 1729720811 Resolved

NYC1 Snapshot Transfers

Our Engineering team identified an issue with NYC1 Snapshot Image Transfers. From Oct 17, 15:09 to Oct 21, 23:08 UTC, users may have experienced issues with transferring images to NYC1 region.

A fix was deployed at Oct 21, 23:08 UTC by our Engineering team and all the pending image transfer events were settled. Users should now be able to transfer Snapshot images to NYC1.

We apologize for the inconvenience. If you continue to experience any issues, please open a support ticket from within your account.

1729558891 - 1729558891 Resolved

Intermittent Snapshot and Custom Image Uploads in LON1

From 04:28 - 05:13 UTC, our Engineering team observed an intermittent issue with uploading Custom Images in LON1 region. During this time, users might have experienced an issue with uploading Custom Images and few Snapshot create failures.

Swift action was taken by our Engineering team to restore full functionality, and now everything is operating normally.

We apologize for any inconvenience this may have caused. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

1729144875 - 1729144875 Resolved

Creating MongoDB Managed Databases

After investigation, our Engineering team was able to determine that an internal-only issue was impacting MongoDB creation for DigitalOcean employees.

No customer impact occurred during the course of this incident.

We apologize for any confusion. If you are seeing any issues, please out to Support from within your account.

1729032888 - 1729034751 Resolved

Spaces Page in Control Panel

Our Engineering team has confirmed resolution of the issue impacting display of Spaces page in Cloud control panel.

From 17:35 UTC to 18:00 UTC, users were experiencing errors when accessing Spaces page in the Cloud Control Panel.

We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

1729014966 - 1729017896 Resolved

Spaces and Container Registry in SYD1 region

From 23:00 UTC on October 10th until 13:28 UTC on October 11th, users may have encountered intermittent errors when accessing Spaces endpoints or using the Container Registry in the SYD1 region. Our Engineering team has successfully resolved the issue affecting the functionality of Spaces and the Container Registry.

All services have been fully restored and are now functioning normally. If you continue to experience any problems, please open a ticket with our support team. We apologize for any inconvenience caused.

1728652688 - 1728661850 Resolved

Creating or Regenerating Spaces Access Key

Our Engineering team has confirmed the resolution of the issue impacting Spaces Access Keys.

From 15:21 UTC to 17:52 UTC, users were experiencing errors when creating or regenerating Spaces Access Keys in the Cloud Control Panel.

We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.

1727977924 - 1727982300 Resolved

Networking in NYC region

From 07:45 to 08:55 UTC, users may have experienced networking connectivity issues in our NYC region.

Our Engineering team has confirmed the full resolution of the issue. Users should be able to access all resources as normal.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1727512149 - 1727521741 Resolved

New Customer Sign Ups

As of 17:05 UTC, our Engineering team has resolved the issue affecting new account sign-ups. Users should no longer experience errors and are now able to complete the sign-up process successfully.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1727455284 - 1727461005 Resolved
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