From 09:05 to 09:50 UTC (November 21), our Engineering team observed an issue with Droplet creation.
During this time, users may have experienced intermittent errors while creating the Droplets via the Cloud Panel and API. Users should no longer be experiencing these issues.
We apologize for the inconvenience. If you have any questions or continue to experience issues, please reach out via a Support ticket on your account.
Given the absence of outages for the Support Portal, we will now resolve this incident. Our Engineering team will continue to work with our vendor to ensure continued stability of this service. If we observe further outages, we will communicate those to our users via new updates on our status page.
We sincerely apologize and thank you for your patience as we worked through this issue. In case of any questions or concerns, please open a ticket with our Support team.
Our Engineering team has confirmed that the issue with displaying users for PostgreSQL Managed Databases across all regions has been fully resolved.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has confirmed complete resolution of the issue that was impacting Spaces Object Storage, DigitalOcean Container Registry, and App Platform, across all regions.
From 16:52 UTC - 18:41 UTC, users may have experienced increased error rates when accessing Spaces objects, interacting with the DigitalOcean Container Registry and while creating/deploying Apps with App Platform. Functionality is completely restored and all operations are succeeding normally.
If you continue to experience any issues with these services please submit a ticket to our customer support team for assistance. Thank you for your patience.
Our Engineering team has confirmed that the issues with Authoritative DNS resolution across multiple regions has been fully resolved. DNS queries should now be resolving normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
From 19:06 - 19:14 UTC, our Engineering team observed an issue impacting Authoritative DNS Resolution globally. During this time, users might have experienced latency or resolution issues while querying DNS records hosted on our authoritative DNS infrastructure.
The Engineering team swiftly identified and resolved the issue, and as of 19:14 UTC, all DNS queries should now be resolving normally.
We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.
From 20:03 - 20:08 UTC, our Engineering team observed an issue with internal DigitalOcean network connectivity in the NYC3 region. During this time, users might have experienced errors for control plane operations for services in NYC3, such as creating and deleting services, or issuing updates to existing services for products like App Platform Apps, DOKS & Managed Databases.
The incident did not impact public or private network connectivity for customer services.
We apologize for the inconvenience and if you are still experiencing issues or have any additional questions, please open a support ticket from within your account.
Our Engineering team has confirmed resolution of the issue impacting Droplet creation events and event processing and all services should now be operating normally. If you continue to experience any problems, please open a ticket with our Support team. Thank you for your patience and we apologize for any inconvenience.
From 10:30 UTC to 18:04 UTC, users may have experienced delays when adding new nodes to the Cluster or reconciling the Kubernetes Clusters.
Our Engineering team has confirmed the full resolution of the issue. Users should now be able to add new nodes or reconcile Kubernetes Clusters without any delays.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.
From 04:36 to 04:51 UTC, users may have experienced errors when attempting to create Managed Database clusters.
Our Engineering team has confirmed the full resolution of the issue. Users should now be able to create Managed Database clusters normally.
If you continue to experience problems, please open a ticket with our support team from within your Cloud Control Panel.