Our Engineering team has confirmed that the issue affecting the Droplet limit increase feature within the Cloud Control Panel has been fully resolved. Requests to increase Droplet limits submitted through the Control Panel are now being processed correctly, and Support tickets are being generated as expected.
If you experience any further issues, please contact Support by creating a Support ticket from within your account.
Thank you for your patience while we worked to resolve this issue.
As of 18:55 UTC, our Engineering team has confirmed that the issue causing delays in App Platform deployments has been fully resolved. The fix implemented earlier has been successful, and we are no longer seeing any delays or errors with deployments.
Users should now be able to deploy their apps successfully and without any issues. We apologize again for the inconvenience caused.
However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We'll be happy to assist you.
Our Engineering team has confirmed the full resolution of the issue with MongoDB Clusters.
Thank you for your patience, and we apologize for any inconvenience. If you continue to experience any issues, please open a Support ticket right away.
The issue impacting delays in App Platform deployments has been confirmed to be resolved. Between approximately 08:52 UTC & 13:01 UTC, users may have noticed delays while creating or updating apps, or may have encountered failed deployments. For failed deployments, please trigger a redeploy, which should successfully resolve the issue.
We confirmed that the service is functioning as expected. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding.
However, if you continue to experience any issues, please don't hesitate to raise a support ticket for further investigation. We’ll be happy to assist you.
As of 17:55 UTC, our Engineering team has resolved the timeouts affecting the Cloud Control Panel and API. The issue was caused by a temporary overload on our infrastructure, resulting in 5xx errors for API requests and gateway timeouts for Cloud Control Panel users.
If you continue to experience any problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Our Engineering team has resolved the issue affecting Kubernetes clusters and Droplet events in the FRA1 region. Between approximately 00:17 UTC and 14:30 UTC, customers may have experienced issues provisioning Kubernetes clusters and mounting volumes. All services should now be functioning normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
Our Engineering team has confirmed that the issue impacting our Droplet-based products in the FRA1 region has been completely mitigated. Users should no longer see issues with their Droplets and Droplet-related services.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.
The issue impacting App Platform deployments has been successfully resolved. Users should no longer encounter delays during the build phase or have deployments getting stuck. All services are now confirmed to be stable and operating normally.
We appreciate your patience throughout this but if you continue to experience any issues, please create a support ticket for further analysis.
Our Engineering team has resolved the issue with payments failure using PayNow. Users should not see any issues with making payments via PayNow and logging into the accounts on our platform. Services should now be operating normally.
If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.