Incident History

GenAI Platform

From 13:45 UTC to 15:50 UTC, users may have experienced an issue affecting the GenAI Platform agents using Llama 3.3 70B.

Our Engineering team has confirmed full resolution of the issue.

If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1747321116 - 1747328464 Resolved

GenAI Platform: Agents are failing to respond

From 03:20 UTC to 06:01 UTC, users may have experienced an issue affecting the GenAI Platform using Llama 3.370B where chatbots are failing to respond

Our Engineering team has confirmed full resolution of the issue. Users should now be able to run chatbots normally.

If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1747287664 - 1747291980 Resolved

Droplet Search in Cloud Control Panel

Our Engineering team has completely resolved the issue that was affecting the Droplet search functionality within the DigitalOcean Cloud Control Panel. We have observed normal functionality following the fix and continued monitoring has shown stable behavior. Users should be able to successfully search for and locate their Droplets. The issue is now considered resolved.

We appreciate your patience and apologize for any inconvenience this may have caused. However, if you continue to face issues then please open a ticket with our Support team for further review.

1747226040 - 1747237413 Resolved

GenAI Platform

Our Engineering team has confirmed that the issue affecting the GenAI Platform DeepSeek model has been fully resolved. Users should no longer encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens."

All functionality remains unaffected, and users should no longer experience any interruptions.

If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

1747173049 - 1747178554 Resolved

Droplet Metrics in BLR1

Our Engineering team has confirmed the resolution of the issue affecting certain Droplet metrics in the BLR1 region. Users should no longer see intermittent gaps in monitoring graphs for Droplets in the BLR1 region.

We appreciate your patience and apologize for any inconvenience this may have caused.

1746536411 - 1746709317 Resolved

Droplet Creation in NYC1

Our Engineering team has confirmed the complete resolution of the issue that was affecting Droplet creation and console access in the NYC1 region. Users should now be able to deploy new droplets and access them normally in the NYC1 region.

All systems are now operating normally. We appreciate your patience and apologize for any inconvenience this may have caused.

1746454685 - 1746460016 Resolved

Spaces Availability in FRA1

Our Engineering team has confirmed the complete resolution of the issue that was impacting the availability of Spaces in our FRA1 region. Users should no longer experience elevated error rates when accessing Spaces in the region.

We appreciate your patience and understanding while we worked to restore normal service.

If you continue to experience any issues, please open a support ticket from within the Cloud Control Panel for further review.

1746018375 - 1746025062 Resolved

Managed Kubernetes Nodes Networking

Our Engineering team has confirmed full resolution of the network issue with new DOKS worker nodes in our SFO2 region.

If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.

1745965547 - 1745971908 Resolved

Networking in LON1

This incident has been resolved.

1745838852 - 1745839030 Resolved

Droplet Event Processing in Multiple regions

Our Engineering team has confirmed full resolution of the issue impacting event processing in the FRA1, AMS2, BLR1, SGP1, NYC1, and SYD1 regions.

If you continue to experience any problems, please open a ticket with our Support team. Thank you for your patience, and we apologize for any inconvenience.

1745502080 - 1745512292 Resolved
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