Atlas App Services and Device Sync Degraded Performance
This incident has been resolved.
Incident History
Cluster operations delayed
The issue has been resolved.
Duplicate and Delayed Alert Notifications
A bug fix to eliminate duplicate alert notifications and notification delays has been successfully deployed. Alerting is now functioning as expected.
Atlas Data Federation and Online Archive users may see increased query timeouts in Azure/westeurope
This incident has been resolved.
Delayed cluster provisioning
The issue has been resolved.
MongoDB App Services, Data Federation, Online Archive: Requests failing
This incident has been resolved.
Legacy realm.mongodb.com API currently unavailable
This incident has been resolved.
MongoDB Cloud: Pages are slow to load
This incident has been resolved.
MongoDB Cloud: Login error "Too many attempts, please try again later"
Incident Summary
On September 2, 2024 between 8:30 UTC to 10:15 UTC, some MongoDB customers were unable to log in to MongoDB Atlas Management UI.
During that time, MongoDB experienced an abnormally high volume of traffic on our login page that caused us to hit our rate limiting thresholds which caused some customers to see their authentication requests to the MongoDB Atlas Management UI rejected.
Once login volume subsided, login availability was restored.
Note: This incident had no impact on customer Atlas Clusters. UI authentication is independent of Atlas Cluster authentication.
Root Cause
Our authentication services were not able to scale quickly enough to react to the sudden increase in logins.
MongoDB Actions
We are updating our login page to provide clearer and more actionable error messaging. We are also adding additional support to scale better during traffic spikes.
Recommended Customer Actions
No further customer action required
Atlas Cluster Operations Delayed
This issue has been resolved.