Incident History

MongoDB Atlas: Networking issues in some Azure regions

This incident has been resolved.

1710424583 - 1710781439 Resolved

Atlas Cluster creation and metrics delay for Atlas For Government

This incident has been resolved.

1710194910 - 1710196770 Resolved

User changes delayed for some serverless instances in AWS us-east-1

Our engineer has deployed a fix and the issue has confirmed that the issue is resolved.

1710170392 - 1710176698 Resolved

Degraded Performance: Atlas UI and API Operations

The issue has been resolved, and the system is operating normally. Thank you for your patience.

1709743499 - 1709753649 Resolved

Delays Creating / Modifying Clusters in the Azure "East US 2" Region

We have conformed that the system is no longer encountering issues related to the Azure "East US 2" outage.

1709137708 - 1709219131 Resolved

MongoDB Cloud: Unable to create new Identity Providers for Federated Authentication

This incident has been resolved.

1708706996 - 1709066892 Resolved

Increased error rate in App Services Functions using deprecated 3rd Party Services

Users accessing 3rd Party Services in App Services Functions between 2:00PM EST and 4:30PM EST in Mumbai, APAC, and Europe regions may have experienced a higher rate of errors. The cause of the issue has been identified and resolved.

1708628946 - 1708628946 Resolved

Chat support is currently unavailable

Issue has been identified and resolved

1708598822 - 1708616314 Resolved

cloud.mongodb.com slow response times

Slow response times began around 6:27 UTC and end around 6:47 AM UTC. During this time, users may have experienced issues logging in to cloud.mongodb.com and slow response times from the Atlas Administrative API. Requests for changes to Atlas Clusters including adding new IPs to the Access List experienced short delays in processing. There was no impact to running Atlas Clusters.

1708152094 - 1708155599 Resolved

Atlas Cluster Operations Delayed

This incident has been resolved.

1708082379 - 1708083999 Resolved
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