Between 18:54 UTC on September 26th and 00:14 UTC on September 27th , some customers in the US and EU region using may have experienced intermittent API errors and irregularities rendering the New Relic UI. We resolved this issue and services have returned to normal operations. Data ingest and alert notifications were not impacted.
We identified and resolved an issue with entity metadata which affected the visibility of some infrastructure entities in the New Relic UI. Data ingest and alert notifications were not impacted.
After resolving the issue, we initiated a re-indexing process which has completed for the US and EU region restoring visibility of affected entities.
Between 18:37 UTC and 22:27 UTC on August 3rd, 2024, customers in the US and EU region may have encountered errors when attempting to log in to the New Relic platform. We investigated and resolved an issue with the login service and impacted services have returned to normal operations.
Between 07:30 UTC and 11:10 UTC on July 31st, some customers in the EU region may have experienced UI Irregularities. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 21:30 UTC and 22:12 UTC on July 17th, some customers in the US region may have experienced with browser data availability in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 19:00 UTC and 20:20 UTC on July 6th, some customers in the EU region may have experienced delayed Synthetics check results and delayed alert notifications.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 18:30 to 18:52 UTC on June 24th, some customers in the US/EU region may have experienced 404 errors when accessing the "All Entities" UI. We resolved this interruption and the above services have returned to normal operation.
Between 12:36 UTC and 2:45 UTC on June 8th, some customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 23:15 UTC May 13 and 14:30 UTC May 14, some customers in the US and EU regions may have experienced Synthetics irregularities. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 14:55 UTC and 20:38 UTC on May 5th, some customers in the EU region may have experienced the APM UI returning errors or not loading as expected. Data ingest and alert notifications were not impacted.
We have investigated and resolved this service interruption and impacted services have returned to normal operations.