Incident History

Issue when querying live edge data in the US region

Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.

1776084241 - 1776093453 Resolved

Synthetics Manager

Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1775728265 - 1775767591 Resolved

NrComputeUsage is 0 for ScannedEvents

Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values

We have investigated and resolved a service interruption and impacted services have returned to normal operations.

1774329724 - 1774348296 Resolved

Data Irregularities - US Region

We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

1774021955 - 1774023034 Resolved

Data Irregularities

We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.

1772497156 - 1772506774 Resolved

Delay in executing synthetics monitors

Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations

1772435191 - 1772444571 Resolved

Charts not showing on Dashboards

Between  09:20 UTC and  09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed  data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1771409201 - 1771409201 Resolved

Charts not showing on Dashboards

Between  09:20 UTC and  09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed  data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1771409193 - 1771409193 Resolved

Distributed Tracing Errors for US and EU Regions

Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.

1770308419 - 1770312150 Resolved

Alert Irregularities - US

We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

1769034192 - 1769042786 Resolved
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