Incident History

Incident description: After installing v.2.4.0.20225 of the 1Password Browser Extension a limited number of customers were unable to sign-in. This did not impact all customers who upgraded their extension.

Root cause: The 1Password Browser Extension version 2.4.0.20225 included code changes for Single Sign On that resulted in excessive API calls.

Incident response: The 1Password Browser extension was updated immediately to remove the excessive API calls. This issue is resolved in the 1Password Browser Extension version 2.4.1.20226 or higher.

This incident has been resolved.

The issue has been resolved and all services are operating normally.

This incident has been resolved.

This incident has been resolved.

The fix has been deployed and problem has been mitigated. We continue to monitor for any anomalies and will resolve it soon. We are processing the backlog of queued signin events. Appreciate your patience.

We do not see this issue anymore. Bounce levels have normalized and AWS confirmed resolution from their side as well.

Our ent.1password.com endpoint was not available between 4.30pm - 4.41pm EST. We have identified and resolved the problem. We apologize for any inconvenience caused.

We had DNS issues with my.1password.eu domain that may result in intermittent unavailability of the website between 9.23AM and 10.23AM EST. The issue has been resolved and the platform should be running well again. We apologize for any inconvenience caused.

1password.ca is fully functional. Thank you all!