Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are experiencing Sms Delivery Delays From and to a Subset of Twilio Shortcodes in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are currently investigating an issue where some Mexico customers using USD currency might experience issue related to account balance not getting updated successfully which is resulting in account suspension and preventing activation. Our engineering are actively investigating on this. We will provide another update as soon as more information becomes available. Thank you for your patience.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Multiple network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hour or as soon as more information becomes available.
Customers may experience audio quality issues on calls from T-Mobile devices to Twilio phone numbers. Our team is working diligently to identify the issue and resolve it as soon as possible. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Customers may be receiving errors accessing various pages in the Twilio Console. Engineers are investigation. We will post another update in 30 minutes.
We are aware of an issue affecting Elastic SIP Trunking Access Control List (ACL) configuration. Customers may experience difficulty adding Access Control Lists to their SIP domains. Our team is actively investigating the situation. We will provide another update as within 1 hour or as soon as there is more information becomes available.
We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Multiple customers in India were incorrectly charged taxes during the January end-of-month cycle. On January 28th, a tax ID revalidation caused many tax exemption flags to be incorrectly removed. Our team is actively investigating the root cause with our tax platform team. We expect to provide another update in 24 hours or as soon as more information becomes available.
We are currently investigating an issue where inbound SMS messages are not being received by a subset of Twilio phone numbers in Australia. Our engineering teams has been engaged and currently investigating. We will provide updates as more information becomes available.
We are experiencing an issue where customers may encounter errors when attempting to place Business-initiated (outbound) calls using WhatsApp Business Calling. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide another update in 1 hour or as soon as more information becomes available.
We are experiencing MMS/SMS delivery delays when sending messages to multiple networks In United States of America via A subset of Twilio shortcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Our monitoring systems have detected a potential issue with message status updates. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Our monitoring systems have detected a potential issue with Video RTC Services is intermittently unresponsive. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Our engineers are currently investigating the customer impact of a retroactive issue with SMS. We will follow up and provide customer impact details within 2 hours.
We are continuing to investigate this issue.
We are investigating a service interruption with Voice Recording E2E. We expect to provide another update in 1 hour or as soon as more information becomes available.
Our monitoring systems have detected a potential issue in messaging app dequeue function. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are experiencing SMS delivery report delays to Hello Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are experiencing SMS delivery failures sending to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
We've become aware of a potential issue with Whatsapp DLRs receiving elevated 4xx responses with error code 470 from wa-container. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are experiencing SMS delivery report delays to Multiple networks in United States of America via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We've become aware of a potential issue with Whatsapp where messages are not delivered with error 63021. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are currently experiencing issues with our Organization Public API endpoints, where requests are returning a 401 Unauthorized status due to an unexpected error in our token generation process. This is affecting users who rely on the Organization Public API for accessing organizational data. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are continuing to experience SMS delivery delays when sending messages to in Angola 631-04. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
We've become aware of a potential issue with SMS Delivery Failures to Telus Network in Canada Over a Subset of Shortcode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are experiencing SMS Delivery Failures to United States Cellular Corp in United States of America Over a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. Please refer to our Black Friday / Cyber Monday FAQ page for more information at https://support.twilio.com/hc/en-us/articles/4411075931163-Advisory-Potential-Message-Delays-During-Black-Friday-Cyber-Monday-and-Elections-2024
We are continuing to investigate this issue.
We are experiencing SMS delivery delays when sending messages to Subset of Phone Numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We've become aware of a potential issue with Profiles Data Lake and Profiles Data Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We've become aware of a potential issue with SMS delivery failures to multiple networks in Mexico via a subset of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
We are experiencing US inbound SMS delivery failures to a subset of phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.