Incident History

We are no longer experiencing SMS delivery failures to Yes Network in Malaysia. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures to Etisalat in United Arab Emirates. This incident has been resolved.

Our engineers are currently investigating the customer impact of a retroactive issue with 5XXs on user data messaging API. We will follow up and provide customer impact details within 30 minutes.

Flex was degraded between 10:06 AM and 1:40 PM Pacific Time on 07/22/2025. During this time, some customers may have experienced problems logging in via SSO. The issue has now been resolved.

We are no longer experiencing SMS delivery delays to Vodafone in Egypt. This incident has been resolved.

We are still experiencing SMS delivery delays to Multiple MTN Networks in multiple African countries like Nigeria, Ghana, Uganda, and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Safaricom Network In Kenya. This incident has been resolved.

The issue that caused a small number of Voice calls to fail Stir/Shaken Attestation has been resolved and is operating normally at this time.

We are no longer experiencing SMS Delivery Delays and Failures to multiple Telefonica networks in Peru, Venezuela and Mexico via Subset of Shortcodes and SMS Delivery Delays To Subset of Twilio Shortcodes in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico via a subset of shortcodes. This incident has been resolved.