Incident History

Inbound Call Failure To Norway Phone numbers.

The issue affecting inbound calls to Twilio Norway Phone numbers has been resolved, and the service is functioning normally at this time.

Twilio RCS onboarding UI console is down.

The console issue has been resolved, and the Twilio RCS onboarding UI is operating normally at this time.

Lookup V2 Errors for Packages SIM Swap and Identity Match

Twilio Lookup V2 was degraded for 4 days between 01/22 to 01/26. During this period of time customers may have experienced 60606 errors for packages SIM Swap and Identity Match. The issue has now been resolved.

Video Transcriptions Issue

Twilio VIDEO - Realtime Transcriptions & Group Rooms was degraded for 28 minutes between 05:34 - 06:02 Pacific Time on 01/20/2026. During this period of time, some customers failed to connect to Group Rooms using voice calls and some were unable to use Video Transcriptions. The issue has now been resolved.

SMS Delivery Delays and Failures to Algar network for a Subset of Short Codes in Brazil

We are no longer experiencing SMS delivery SMS delivery delays and failures to Algar network for a subset of Short Codes in Brazil. This incident has been resolved.

SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

We are continuing to experience SMS delivery delays and failures to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Private offering and Porting Request forms are currently unavailable in Console

While we have identified the issue, our engineering team is continuing to work on a fix for the issues affecting Private Offering and International Porting fulfillment at Twilio. While customers are still able to submit requests, confirmation emails are being sent and fulfillment may be delayed. Our team is working to resolve the issue as quickly as possible. We will provide another update in 16 hours or sooner if additional information becomes available.