Incident History

Lookup Identity Match Lookup V2 API package Increased Error Rate

Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.

1777331830 Ongoing

SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz Pakistan

We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1777325368 Ongoing

Increased rate of 11200 warnings from Programmable Video

Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video. This incident is now resolved.

1777315748 - 1777326293 Resolved

SMS Delivery Delays from Twilio Phone Numbers to Orange Cameroon

Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1777304667 Ongoing

Programmable Messaging - Service Interruption With Programmable Messaging for a Percentage of Messaging Services

We are no longer seeing service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. This incident is Resolved.

1777264136 - 1777265951 Resolved

SMS Delivery Failures from Twilio to Telefonica Peru

The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Peru is operating normally.

1777150827 - 1777237837 Resolved

SMS Delivery Delays from Twilio to Etisalat Afghanistan

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.

1777105012 - 1777164395 Resolved

Delays in Whatsapp Template Approvals

The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.

1777075490 - 1777091491 Resolved

User Authentication Identity Gateway API Failure Increase in United States

The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.

1777010732 - 1777012817 Resolved

Delay in Transcription Processing

We are no longer seeing delays in the delivery of transcriptions. This incident is now resolved.

1776968186 - 1776976677 Resolved
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