Incident History

SMS Delivery Delays from Twilio to Vodafone Netherlands

Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1790763836 Ongoing

SMS Delivery Delays and Failures from Twilio to Metfone, Viettel, Beeline, and Sotelco Cambodia

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Metfone, Viettel, Beeline, and Sotelco network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1790752709 Ongoing

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

1790752251 - 1790765388 Resolved

Messaging Logs API Latency & Errors

We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

1790748732 Ongoing

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala is operating normally.

1790738973 - 1790748485 Resolved

SMS Delivery Receipt Delays from Twilio to Tigo Guatemala

We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

1790729015 Ongoing

Flex Plugins CLI Is Degraded

Flex Plugins CLI has been resolved and is operating normally at this time. New version 7.1.3 of Flex Plugins CLI is released with the fix, kindly upgrade to resume publishing.

1790690193 - 1790701970 Resolved

Bulk Messaging API Errors

Our engineers have investigated and resolved an issue with the Bulk Messaging API. From 12:00PM PDT to 12:30PM PDT on Wednesday, 9/16/26, customers may have experienced elevated HTTP 503 status codes and request timeouts when calling Bulk Messaging API endpoints. The issue has been resolved and all impacted services are operating normally.

1790629972 - 1790629972 Resolved

Automated Alert: No Customer Impact

We have fully investigated the Flex issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

1790625031 - 1790631830 Resolved

SMS Delivery Receipt Delays from Twilio to CTBC Brazil

The incident has been resolved and SMS delivery receipts from Twilio to CTBC network subscribers in Brazil are operating normally.

1790601928 - 1790747127 Resolved
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