Incident History

We are no longer experiencing SMS delivery delays with a subset of Twilio Australia Phone Numbers. This incident has been resolved.

Twilio Programmable Voice Insights is now operating normally. This incident has been resolved.

This incident has been resolved.

We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.

The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to affected networks in affected countries is operating normally.

We are no longer experiencing SMS delivery delays when sending messages from Twilio to Orange network subscribers in Cameroon. This incident has been resolved.

Twilio customers experienced voice call audio quality degradation from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers from 08:20 PDT 03/18/2026 to 9:30 PDT 03/19/2026. The issue has been resolved.

Customers may experience audio quality issues on calls from T-Mobile devices to Twilio phone numbers. Our team is working diligently to identify the issue and resolve it as soon as possible. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.

The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.