Incident History

Twilio voice was degraded for 4 minutes between 22:10 and 22:14 Pacific Time on 12/16/2024. During this period of time customers may have experienced ncreased 404 for Transcripts. The issue has now been resolved.

We have fully investigated the SMS Delivery Failures to Onvoy Network in United States of America issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS Delivery Delays to BTC in Bahamas. This incident has been resolved.

We have fully investigated the SMS Delivery Failures to AT&T Network in Mexico for a Subset of Twilio Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Call quality to a subset of Twilio's numbers in Colombia has been resolved and is operating normally at this time.

We are no longer experiencing SMS Delivery Delays to Aliv Network in the Bahamas. This incident has been resolved.

We are no longer experiencing SMS Delivery Failures To Vodafone Network In Iceland. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to 9Mobile Network in Nigeria. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Claro Network in the Dominican Republic. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Safaricom in Kenya. This incident has been resolved.