Incident History

AccSec API Errors to UK

The issue affecting AccSec API to UK has been resolved, and the service is functioning normally at this time.

1734009766 - 1734028204 Resolved

Call Quality Issue to and From a Subset of Twilio's Phone Numbers in Brazil.

The issue affecting Call Quality to and from a subset of Twilio's phone numbers in Brazil has been resolved, and the service is functioning normally at this time.

1734004830 - 1734103450 Resolved

SMS Delivery Delays to To Motive Network In Russia

We are no longer experiencing SMS delivery delays when sending messages to Motive network in Russia. This incident has been resolved.

1733987766 - 1733998450 Resolved

SMS Delivery Delays and Failures to TriMob In Ukraine

The issue affecting message delays and failures when sending messages to TriMob in Ukraine has been resolved, and the service is functioning normally at this time.

1733964173 - 1733981072 Resolved

Help Center AI Assistance is Down

The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.

1733961483 - 1733981345 Resolved

Voice Intelligence Operator Results Delayed

The issue affecting Flex CoPilot has been resolved, and the service is functioning normally at this time.

1733961107 - 1733975051 Resolved

Call Failures to a subset of Twilio's Numbers in Thailand

The issue affecting call failures to a subset of Twilio's Numbers in Thailand has been resolved, and the service is functioning normally at this time.

1733958488 - 1733978467 Resolved

SMS Delivery Delays to Shelcomm Network in United States of America

We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in United States of America. This incident has been resolved.

1733945425 - 1733955517 Resolved

Call Quality Issue to a Subset of Twilio's Numbers in Brazil

We are seeing full recovery for the Call Quality Issue to a Subset of Twilio's Numbers in Brazil. This incident has been resolved.

1733943878 - 1733968651 Resolved

Outbound WhatsApp Messages Failing With Error 500 Impacting Flex and Twilio Verify

We are no longer observing issues in WhatsApp Messages through Programmable Messaging, Verify and Flex Conversations. This incident has been resolved.

1733941685 - 1733965594 Resolved
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