Incident History

The issue with porting-in phone numbers has been resolved and is operating normally at this time.

We have fully investigated the increasing service process time for Toll free verifications issue, and it was determined that there is no noticeable customer impact. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. This incident has been resolved.

We are no longer experiencing MMS/SMS delivery delays when sending messages to Airtel in Zambia. This incident has been resolved.

We are no longer experiencing SMS delivery delays to Telkom in Kenya. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Robi/Axoata (Formerly Aktel) in Bangladesh. This incident has been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to and from AT&T Mexico Network in Mexico. This incident has been resolved.

We have fully investigated the impact of a retroactive issue with WhatsApp outbound messages issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are no longer experiencing SMS delivery delays when sending messages to NetOne Network In Zimbabwe. This incident has been resolved.

From 16:47 until 17:00 UTC, TaskRouter customers may have encountered spikes in usage of the Activity List endpoint. This issue has been resolved.