Incident History

Inaccurate Portability API Responses

Twilio Portability API Responses was degraded between between 10:00 and 6:30 Pacific Time on 12/04/2024. During this period of time customers may have experienced incorrect portability responses indicating that a number was not portable to Twilio. The issue has now been resolved.

1733860508 - 1733872032 Resolved

SMS Delivery Reports Delays to DigiTel C.A. in Venezuela (Bolivarian Republic of) via Subset of Pre-Registered Sender ID.

We are still experiencing SMS delivery reports delays when sending messages to DigiTel C.A. in Venezuela via subset of pre-registered Sender ID. We have reached out to all impacted customers individually for further follow-ups.

1733853949 - 1735242131 Resolved

SMS Delivery Delays to Multiple Networks in Colombia for a Subset of Short Codes

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia for a subset of Short Codes. This incident has been resolved.

1733849209 - 1733867293 Resolved

Lookup V2 Reassigned Number Latency Spike

Twilio Lookup V2 Reassigned Number Latency Spike was degraded for 20 minutes between 22:55 and 23:40Pacific Time on 12/02/2024. During this period of time customers may have experienced a large increase in traffic where our provider started failing. The issue has now been resolved.

1733848245 - 1733848245 Resolved

SMS Delivery Delays to Algar Telecom Network in Brazil via shortcodes and registered sender id

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil via shortcodes and registered sender id. This incident has been resolved.

1733844255 - 1733876974 Resolved

SMS Delivery Delays to Orange / Altice Network in Dominican Republic

We are no longer experiencing SMS delivery delays when sending messages to Orange / Altice network in Dominican Republic. This incident has been resolved.

1733832103 - 1733850078 Resolved

SMS Delivery Delays And Failures to Movicel Network in Angola

We are no longer experiencing SMS delivery delays and failures when sending messages to Movicel Network in Angola. This incident has been resolved.

1733829605 - 1733992306 Resolved

SMS Delivery Delays to Ooredoo Network in Algeria

We are no longer experiencing SMS delivery delays when sending messages to Ooredoo Network in Algeria. This incident has been resolved.

1733825143 - 1733842981 Resolved

SMS Delivery Delays and Failures to Multiple Networks in Italy via Pre-Registered Sender ID

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple Networks in Italy via Pre-Registered Sender ID. This incident has been resolved.

1733812119 - 1733820574 Resolved

SMS Delivery Failures To Telefonica Network In Panama

We are no longer experiencing SMS delivery failures To Telefonica Network In Panama. This incident has been resolved.

1733809181 - 1733821646 Resolved
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