Incident History

Whatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console

The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.

1765309435 - 1765405092 Resolved

SMS Delivery Failures From Subset of Twilio Numbers in Romania

We are no longer experiencing SMS delivery failures to Subset of Twilio Numbers in Romania. This incident has been resolved.

1765302907 - 1765361766 Resolved

SMS Delivery Delays and Failures to Telia Network in Sweden

We are no longer experiencing SMS delivery delays nor delivery failures when sending messages to Telia Network in Sweden. This incident has been resolved.

1765302376 - 1765312371 Resolved

SMS Delivery Delays and Failures to Claro Network in Dominican Republic

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in the Dominican Republic. This incident has been resolved.

1765301145 - 1765346933 Resolved

Inbound Call Failures to To A Subset Of Phone Numbers In Croatia

The issue affecting inbound calls to Twilio Croatia phone numbers has been resolved, and the service is functioning normally at this time.

1765279869 - 1765314869 Resolved

SMS Delivery Report Delays to Globe Network in Philippines

We are no longer experiencing delivery report delays to the Globe Network in the Philippines. This incident has been resolved.

1765254639 - 1765267736 Resolved

SMS Delivery Delays and Failures to Multiple Networks in Multiple Countries

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Multiple Countries. This incident has been resolved.

1765233355 - 1765242145 Resolved

Messaging Insights Degraded Behavior on Cyber Monday

Twilio Messaging Insights was degraded for 5 minutes between 11:18 and 11:24 Pacific Time on 12/1/2025. During this period of time customers may have experienced errors loading charts and tables in Messaging Insights. The issue has now been resolved.

1765231067 - 1765231067 Resolved

SMS Delivery Delays to Airtel Network in Zambia

We are no longer experiencing SMS delivery delays when sending messages to the Airtel Network in Zambia for a subset of Long Codes. This incident has been resolved

1765230810 - 1765257546 Resolved

SMS Delivery Delays to Vivo Network in Brazil for a Subset of Longcodes

We are no longer experiencing SMS delivery delays when sending messages to the Vivo Network in Brazil for a subset of Longcodes. This incident has been resolved.

1765214759 - 1765246326 Resolved
⮜ Previous Next ⮞