Incident History

We are no longer experiencing SMS delivery delays to Shelcomm network in the United States. This incident has been resolved.

We experienced an SMS delivery issue for 2 hours between 08:50AM and 10:50AM Pacific Time on 11/06/2024. During this period of time, customers may have experienced delivery failures to multiple networks in Spain for a subset of Twilio numbers. The issue has now been resolved.

We are no longer experiencing SMS delivery delays towards the AT&T network in Mexico. This incident has been resolved.

The issue causing the duplicate charges has been resolved and short-code payments are operating normally at this time. This incident has been resolved.

Twilio Event Streams subscriptions were degraded for 1 hour and 10 minutes between 05:38AM and 06:48AM Pacific Time on 11/06/2024. During this period of time, newly created subscriptions did not start to receive events until 06:48AM Pacific Time. The issue has now been resolved.

We are no longer seeing SMS Delivery Delays to Claro Network in Brazil. This incident has been resolved.

The issue affecting account portal login for China numbers has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays to MTN Network in Rwanda. This incident has been resolved.

We are no longer experiencing 5XX errors when trying to purchase phone numbers over the API in the Console. This incident has been resolved.

We have fully investigated the CallServices issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.