SMS Delivery Delays and Failures to and from Claro Network in Brazil
We are no longer experiencing SMS delivery delays and failures to and from Claro Network in Brazil. This incident is now resolved.
Incident History
SMS Delivery Failure To Madar Network In Libya
We are no longer experiencing SMS delivery failures sending to Madar Network In Libya. This incident has been resolved.
SMS Delivery Delay To TDC Network In Denmark
We are no longer experiencing SMS delivery delays when sending messages to TDC Network In Denmark. This incident has been resolved.
Increased Latency in Delivering Events Through Event Streams Due to Network Failures.
Event Streams event delivery is no longer delayed and is operating normally at this time.
Voice Intelligence is Degraded
The issue impacting Language Operators powered by OpenAI within our Voice Intelligence product has been resolved and Language Operators powered by OpenAI within our Voice Intelligence product are now operating normally at this time.
Flex Agent Copilot is Degraded
The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.
SMS Delivery Delays to Datora Network in Brazil
We are no longer experiencing SMS delivery delays when sending messages to Datora Network in Brazil. This incident has been resolved.
SMS Delivery Failures to and from Multiple Networks in France via Subset of Longcodes
We are no longer experiencing SMS delivery failures to Multiple Networks in France. This incident has been resolved.
MMS Delivery Delays to T-Mobile in the United States of America via Subset of Shortcodes
We apologize for any confusion. We’ve determined that this incident was reported in an error and no impact was observed.
On Call Engineers are Investigating an issue with 5xx errors from Meta
This incident has been resolved.