Incident History

We have fully investigated the Apple Push Notification issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Twilio Short Code SMS deliverability was degraded for 50 minutes between 14:15 and 15:05 Pacific Time on 09/18/2024. During this period of time customers may have experienced SMS delivery delays to T-Mobile network in the United States via a specific subset of short codes. The issue has now been resolved.

We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the US for a subset of Short Codes. This incident has been resolved.

We have fully investigated the issue with Recording Transcriptions, and it was determined that there is no noticeable customer impact. All systems are operational.

Our engineers have investigated the reported issue with Functions & Assets, and this issue has been confirmed to not be a widespread impact to customers. Functions & Assets is operating normally and this issue is resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Taiwan for a subset of Twilio numbers. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Wind Tre network and Tim Network in Italy for a subset of long codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Smart Network in Philippines. This incident has been resolved.

The Expense Management Page on Twilio Billing Console is functional. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Syriatel Holding Network in Syria. This incident has been resolved.