Incident History

We are no longer experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. This incident has been resolved.

Twilio Verify was degraded for 29 minutes between 16:05 and 16:34 Pacific Time on 02/28/2025. During this period of time customers may have experienced elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoints of the Twilio Verify API. The issue has now been resolved.

We are no longer experiencing SMS delivery to Timor Telecom Network for a Subset of International Numbers. This incident has been resolved.

Twilio Flex Webchat client receiving access denied when initiating a webchat has been resolved where the issue happened. The Twilio Flex Webchat client is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.

We are no longer experiencing MMS delivery delays when sending messages to Telus in Canada via Subset of Longcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Malitel Network in Mali. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in United States of America. This incident has been resolved.

We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.