Incident History

Concatenated SMS Traffic Towards US Cellular for a Subset of Short Codes was Garbled

Between 01:30 AM PT until 12:34 PM PT today, concatenated SMS traffic towards US Cellular for a subset of short codes was inadvertently affected after work was performed by the mobile operator. Some messages may have arrived garbled. In order to mitigate the issue, the concatenation feature was disabled on traffic towards US Cellular, for impacted shortcodes. We are actively working with US Cellular to resolve this issue as quickly as possible, so concatenation can be re-enabled.

1729630773 - 1729630773 Resolved

SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes

We are no longer experiencing SMS delivery failures to the AT&T Network in the US from a subset of long codes. This incident has been resolved.

1729625259 - 1729645063 Resolved

SMS Delivery Delays to Telecall Network in Brazil

We are no longer experiencing SMS delivery delays when sending messages to the Telecall Network in Brazil. This incident has been resolved.

1729616468 - 1729648987 Resolved

SMS Delivery Delays to MTN in South Africa via Domestic Pre-Registered Sender ID

We are no longer experiencing SMS Delivery Delays to MTN in South Africa via Domestic Pre-Registered Sender IDs. This incident has been resolved.

1729609730 - 1729628105 Resolved

Inbound Call Failure To a Subset of Thailand Phone Numbers

The issue affecting Inbound call failure to a subset of Thailand phone numbers has been resolved, and the service is functioning normally at this time.

1729585283 - 1729593600 Resolved

SMS Delivery Receipt Delays to the Beeline Network in Russia

We are no longer experiencing delays in receiving message delivery reports when sending to the Beeline Network Russia. This incident has been resolved.

1729557126 - 1729581016 Resolved

MMS Delivery Failures to Multiple Networks in Australia over a Subset of Longcodes

After investigation with carrier partners and verification of correct performance on our routes, we are classifying this incident as invalid and are marking it resolved. We apologize for the incorrect categorization of the incident.

1729554952 - 1729716656 Resolved

SMS Delivery Failure to Multiple Networks in Bahrain

We are no longer experiencing SMS delivery failures when sending to multiple networks in Bahrain. This incident has been resolved.

1729554495 - 1729591513 Resolved

SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes

The issue affecting SMS delivery to the AT&T Network in the US from a subset of longcodes has been resolved, and the service is functioning normally at this time.

1729545463 - 1729607090 Resolved

SMS Delivery Delays to Surf Telecom Network in Brazil

We are no longer experiencing SMS delivery delays when sending messages to the Surf Telecom Network in Brazil. This incident has been resolved.

1729539668 - 1729556948 Resolved
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