Incident History

The Help Center Assistant and Intelligent Discovery Assistant issues has been resolved and are operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Philippines from Twilio Philippines phone Number. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery delays when receiving messages from the Philippines via subset of longcodes. This incident has been resolved.

Onboarding for Branded Calls has been resolved and is operating normally at this time.

The Help Center Assistant in the Twilio Help Center is operating normally for unauthenticated users at this time. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in Taiwan for a Subset of Alphanumeric and Long Codes. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Telenor Network in Sweden. This incident has been resolved.

We are no longer experiencing MMS delivery to a Subset of Twilio US Shortcode Numbers. This incident has been resolved.

Incoming calls were dropped for customers using Twilio Programmable Voice in the UK region for 39 minutes between 20 September 2023, 9:51 AM BST and 10:30 AM BST. During this period, customers may have experienced disruptions in their calls. The incident has been resolved now.