Incident History

We are no longer experiencing SMS delivery failures to Telefonica network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil. This incident has been resolved.

We are experiencing SMS delivery failures sending to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to m:tel network in Bosnia and Herzegovina via subset of shortcode. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to 9mobile network In Nigeria. This incident has been resolved.

Twilio Verify was degraded for 29 minutes between 16:05 and 16:34 Pacific Time on 02/28/2025. During this period of time customers may have experienced elevated HTTP 500 and 503 status codes on the create, check, update, and fetch Verifications endpoints of the Twilio Verify API. The issue has now been resolved.

We are no longer experiencing SMS delivery to Timor Telecom Network for a Subset of International Numbers. This incident has been resolved.

Twilio Flex Webchat client receiving access denied when initiating a webchat has been resolved where the issue happened. The Twilio Flex Webchat client is operating normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.