Incident History

The issue affecting intermittent SMS Delivery Delays to Natcom Network in Haiti has been resolved, and the service is functioning normally at this time.

The issue affecting inbound calls to a subset of Twilio phone numbers in Denmark has been resolved, and the service is functioning normally at this time.

We are no longer experiencing SMS delivery delays when sending messages to AT&T Network in Mexico. This incident has been resolved.

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in India via a subset of Twilio short codes. This incident has been resolved.

We are no longer experiencing SMS delivery report delays to multiple networks in the US for a subset of short codes. This incident has been resolved.

We are no longer experiencing delivery report delays when sending to Tim Network in Brazil. This incident has been resolved.

We are no longer experiencing SMS delivery failures to Orange Network in Tunisia. This incident has been resolved.

We have fully investigated the SMS Delivery Failure to Rogers Network in Canada for a Subset of Short Codes issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We have fully investigated the identity issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

The Twilio Programmable Messaging API was partially degraded for 2 minutes on September 12, 2024 between 8:24am PST and 8:26am PST. During this period of time, customers may have received 5xx's in API responses when sending a message. This issue has now been resolved.