SMS Delivery Failures to and From Multiple Networks in Mexico via Subset of Longcodes

Resolved

We are no longer experiencing SMS delivery failures to and from Multiple Networks in Mexico via a Subset of Longcodes. This incident has been resolved.

Update

We are observing recovery in SMS delivery failures to and from Multiple Networks in Mexico via a Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing SMS Delivery Failures to and from Multiple Networks in Mexico via a Subset of Longcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.