Customers Receiving Duplicate SENT Status Callbacks for Whatsapp Channel


Incident resolved in 166h39m35s

Resolved

The issue with duplicate SENT status callbacks has been resolved and the WhatsApp channel is operating normally at this time.

1726055906

Update

Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1726055087

Update

Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1726053257

Update

Our engineers have deployed a fix and WhatsApp channel status callbacks are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1726051439

Investigating

We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

1725971777

Investigating

We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

1725885385

Investigating

We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 12 hours or as soon as more information becomes available.

1725842756

Investigating

We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

1725756426

Investigating

We continue to experience the issue for WhatsApp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

1725727674

Investigating

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

1725670093

Investigating

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

1725641144

Investigating

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

1725626426

Investigating

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

1725620135

Investigating

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1725616400

Update

We continue to experience the issue for Whatsapp channel, where customers may receive duplicate SENT status callbacks. Our engineers are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1725616386

Update

The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 12 hours or as soon as more information becomes available.

1725572930

Update

The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

1725565875

Update

The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

1725554491

Update

The Whatsapp Channel is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

1725542312

Investigating

Our engineers have identified the issue for whatsapp channel where customers may receive duplicate SENT status callbacks and are working to deploy a fix. We expect to provide another update in 1 day or as soon as more information becomes available.

1725455931