Customers Unable to Upload XLSX to Alphanumeric Sender ID Application

Resolved

Customers are now able to upload required .xlsx files for Ireland pre-reg Sender IDs. This process is operating normally at this time.

Update

Customers are now able to upload required .xlsx files for Ireland pre-reg Sender IDs.. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We continue to investigate an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are investigating an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating an issue where customers are unable to upload required .xlsx files for Ireland pre-reg Sender IDs. They see a "File upload failed" message. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with uploading xlsx. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.