Our Engineers are Investigating an Issue with Conversation Relay where agent audio is silent

Resolved

Twilio Conversation Relay was degraded for 20 minutes between 22:55 and 23:15 Pacific Time on 08/20/2025. During this period of time customers may have intermittently experienced an issue where agent audio is silent. The issue has now been resolved.

Update

Our engineers are currently investigating the customer impact of a retroactive issue with Conversation Relay where agent audio is silent. We will follow up and provide customer impact details within 2 hours.