SMS Delivery Receipt Delays from Twilio to Multiple Networks in Brazil


Incident resolved in 11h2m55s

Resolved

The incident has been resolved and SMS delivery receipts from Twilio to affected networks in Brazil are operating normally.

1787743564

Update

We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

1787732246

Update

We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1787725020

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

1787715408

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

1787708032

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1787704274

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1787703789