User Authentication Identity API High Latency in Multiple Countries Across North America and Latin America

Resolved

The incident has been resolved and User Authentication Identity in multiple countries across North America and Latin America is operating normally.

Update

We have observed a recovery in User Authentication Identity in USA, Brazil, Colombias across North America and Latin America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Twilio customers may be experiencing User Authentication Identity API high latency across multiple networks in USA, Brazil, Colombia across North America and Latin America. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.