Delays in Transcription Completion


Incident resolved in 10h1m20s

Resolved

We are not experiencing delay in Transcription completion for services with PII Redaction enabled. The underlying issue has been addressed, and the service is operating as expected. This incident has been resolved.

1772616560

Update

We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1772613836

Update

We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1772606724

Update

We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1772598922

Update

We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

1772596056

Investigating

We are moving the incident status from 'Monitoring' back to 'Investigating', as customers may continue to experience delays in transcription completion for services with PII Redaction enabled. Our team is actively investigating the issue and will provide an update within 2 hours or sooner if additional information becomes available.

1772590557

Update

We are observing recovery in Transcription completion times for services with PII Redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1772589056

Investigating

Customers may continue experiencing delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 2 hour or as soon as more information is available.

1772585874

Investigating

Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.

1772580851

Investigating

Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.

1772580480