SMS Delivery Delays to Tigo in Colombia via Subset of Shortcodes

Resolved

We have fully investigated the SMS delivery delays when sending messages to Tigo in Colombia issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

We are experiencing SMS delivery delays when sending messages to Tigo in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.