Increased Latency for Message Logs

Resolved

Log processing latency has returned to normal, and message logs are functioning as expected. This incident has now been resolved.

Update

The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

The latency for log processing is back to expected levels, and Message Logs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected increased latency for Message Logs due to elevated traffic from MRS to HSS. This is causing delays in processing messaging GET and DELETE requests, with a low number of 5xx errors reported. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Message Logs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.