HTTP 500 errors from the Conversations API, customers may not be able to create Flex Web Chats in Flex Conversations.


Incident resolved in 5h11m23s

Resolved

The issue affecting the creation of Flex Web Chats in Flex Conversations has been resolved. The service is now functioning normally.

1732162571

Update

We have started seeing recovery for the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1732155371

Update

Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1732151793

Update

Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1732150136

Update

Our engineers have identified the cause of the HTTP 500 errors from the Conversations API that may affect customer from creating Flex Web Chats in Flex Conversations and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

1732147136

Investigating

We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1732145174

Investigating

We are investigating an error where customers may be seeing HTTP 500 errors from the Conversations API and may not be able to create Flex Web Chats in Flex Conversations. We expect to provide another update in 30 minutes or as soon as more information becomes available.

1732145143

Investigating

Our monitoring systems have detected a potential issue of FWO - Conversations returning 500s. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1732143888