Elevated 400 Errors on Conversations API for Requests Without Service SID

Resolved

The elevated 400 errors with the Conversations API have been resolved and the API is now operating normally. This incident has been resolved.

Update

We observe recovery with the Conversations API, and it is now operating normally. The issue that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160, affecting requests without a Service SID in the URL, has been resolved. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are currently investigating an issue with the Conversations API that resulted in some customers receiving responses with status code 400 and Twilio Error Code 20160. This issue impacts requests made without a Service SID in the URL. We expect to provide another update in 1 hour or as soon as more information becomes available. For more information on Error Code 20160, please refer to the https://www.twilio.com/docs/api/errors/20160

Investigating

Our monitoring systems have detected a potential issue with Twilio Conversations. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.