Elevated 5xx in Twilio console with RoleAssignments/Accounts

Resolved

We are no longer experiencing the issue of accessing the account roles from the console and errors when attempting to change accounts. This incident has been resolved.

Update

We are observing recovery for the issue where some customers are unable to access their account roles from the console and encounter errors when attempting to change accounts. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Update

Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

Our engineers have identified an issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. Users may observe errors when trying to change accounts in Console. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.