5xx Errors From Taskrouter API

Resolved

Twilio Flex and Task Router was degraded for 30 seconds between 07:48:12 and 07:48:42 Pacific Time on 07/14/2025. During this period of time customers may have experience issues managing tasks (create, fetch, update, delete), retrieving historical tasks and outbound tasks got cancelled during the window. The issue has now been resolved.

Update

Twilio Flex and Task Router was degraded for 30 seconds between 07:48:12 and 07:48:42 Pacific Time on 07/14/2025. During this period of time customers may have experience issues managing tasks (create, fetch, update, delete), retrieving historical tasks and outbound tasks got cancelled during the window. The issue has now been resolved.

Update

Our engineers are currently investigating the customer impact of a retroactive issue with Task Router. We will follow up and provide customer impact details within 2 hours.