Voice Call Failures, Post Dial Delay, and Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil


Incident resolved in 56h32m33s

Resolved

The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.

1787867559

Update

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

1787802775

Update

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

1787745054

Update

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

1787715782

Update

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

1787701274

Update

We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1787694056

Update

Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1787685869

Update

Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

1787678645

Update

Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1787675024

Update

Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

1787667681

Investigating

Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

1787664006