Intermittent Programmable Voice Outages Impacting Calls and Flex


Incident resolved in 14h33m9s

Resolved

Flex and Programmable Voice is operating normally at this time.

1743489068

Update

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.

1743484512

Update

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update at approximately 10:15 PM Pacific Time.

1743468710

Update

Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.

1743454463

Update

Flex and Programmable Voice continue to operate normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information is available.

1743447296

Update

Flex and Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

1743445460

Update

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 2 hours or as soon as more information becomes available.

1743442532

Update

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.

1743440113

Investigating

Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.

1743439671

Investigating

Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.

1743439653

Investigating

Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.

1743438994

Investigating

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1743436679