Investigating Unexpected Account Closures

Resolved

This incident has been resolved.

Update

The issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.

Update

The issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

Update

An issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

An issue where some customer accounts were being unexpectedly closed is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are continuing to investigate an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are currently investigating an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are currently investigating an issue where some customer accounts are being unexpectedly closed. Impacted users may be unable to access their accounts, and recurring billable items may be deleted, which could affect business operations. Our team has identified the issue and is actively working on a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are currently investigating reports of unexpected customer account closures. The previous issue—where MFA resets led to user and account closures—has been resolved. However, affected users are still unable to create new accounts, and impacted accounts remain closed. Our team is actively working to determine the root cause and restore access to affected accounts as quickly as possible. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Investigating

Our Account Portal is experiencing a partial outage related with reset 2FA causing user and account closures from the Console. We are working to restore functionality as soon as possible. We expect to provide another update in 60 minutes or as soon as more information becomes available.