SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal


Incident resolved in 63h47m30s

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. This incident has been resolved.

1775203250

Update

We are observing recovery in SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

1775196002

Update

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange and Sonatel network subscribers in Senegal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available

1775171584

Update

We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1775129527

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

1775085195

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

1775027597

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

1774998984

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

1774984505

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

1774977255

Investigating

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange/Sonatel network subscribers in Senegal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

1774973600