Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia

Resolved

Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally is operating normally at this time. This incident is resolved.

Update

Audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are continuing to investigate an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with degraded audio quality for Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.