Increase in WhatsApp Messages Failing With Error Code 63012

Resolved

Outbound WhatsApp messages may failing with error code 63012 has been resolved and WhatsApp messaging is operating normally at this time.

Update

Outbound WhatsApp messages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

Our engineers have identified an issue where outbound WhatsApp messages may fail with error code 63012. We are investigating the issue and working with Meta to resolve. We will provide another update in 30 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.