On Call Engineers are Investigating an issue with Flex CoPilot Team unable to find Conversations for Wrap Up

Resolved

We have fully investigated the Flex Copilot Team unable to find conversations for wrap up issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with Flex Copilot Team unable to find conversations for wrap up. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.