SMS Delivery Delays to Twilio Phone Numbers in Puerto Rico Over a Subset of Long Code

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Investigating

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating

We continue to experience SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Twilio Phone Numbers in Puerto Rico over a subset of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.