PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment

Resolved

Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.

Update

Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Investigating

Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.