Issue Affecting the Creation of New Chats With WiseOwl

Resolved

The issue with Wise Owl Chats has been resolved and this feature is operating normally at this time.

Update

Wise Owl Chats are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are investigating an issue affecting the creation of new chats with WiseOwl through the Twilio Console and our Help Center (https://help.twilio.com/). We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Wise Owl Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.