SMS Delivery Receipt Delays from Twilio to TIM Brazil


Incident resolved in 6h57m17s

Resolved

The incident has been resolved and SMS delivery receipts from Twilio to TIM network subscribers in Brazil are operating normally.

1784290901

Update

We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

1784290820

Update

We have observed a recovery in SMS delivery receipts from Twilio to TIM network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1784283577

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

1784283542

Update

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1784279921

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

1784276749

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

1784269525

Investigating

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to TIM network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

1784265864