Some Voice Recordings Stuck in Processing

Resolved

The issue affecting some voice recordings that were stuck in processing has been resolved and the service is functioning normally at this time.

Update

We have started seeing recovery for some voice recordings that were stuck in processing. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are observing some voice recordings stuck in processing. We are currently working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with some voice recordings for accounts with Marketplace AddOns enabled stuck in processing. . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.