Conversations Outbound Message Delays


Incident resolved in 9h30m48s

Resolved

The issue affecting some Email and SMS outbound messages has been resolved, and the service is functioning normally at this time.

1737639707

Update

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1737632545

Update

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

1737625761

Update

We have identified the issue causing delays in some Email and SMS outbound messages. New SMS Outbound Messages are no longer experiencing delays. We will provide another update within 4 hours or sooner if more information becomes available.

1737620880

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 4 hours or sooner if more information becomes available.

1737619953

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

1737612933

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

1737612750

Investigating

We are currently investigating an issue causing delays in some Email and SMS outbound messages. We will provide another update within 1 hour or sooner if more information becomes available.

1737608992

Investigating

Our monitoring systems have detected a potential issue with Conversation API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

1737605459