Conversations Outbound Message Delays

Resolved

The issue affecting some Email and SMS outbound messages has been resolved, and the service is functioning normally at this time.

Update

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We have started seeing recovery for delays in some Email and SMS outbound messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We have identified the issue causing delays in some Email and SMS outbound messages. New SMS Outbound Messages are no longer experiencing delays. We will provide another update within 4 hours or sooner if more information becomes available.

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 4 hours or sooner if more information becomes available.

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

Update

We have identified the issue causing delays in some Email and SMS outbound messages. We will provide another update within 2 hours or sooner if more information becomes available.

Investigating

We are currently investigating an issue causing delays in some Email and SMS outbound messages. We will provide another update within 1 hour or sooner if more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Conversation API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.