Flex Agent Copilot is Degraded

Resolved

The issue impacting Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. has been resolved and Flex Agent Copilot features are operating normally at this time.

Update

Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. appear to be operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are continuing to work with a provider to resolve this issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are continuing to work with a provider to resolve this issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. and are working with a provider to resolve this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are currently investigating an issue impacting the Flex Agent Copilot features like Wrap-up Notes, KB Assist, etc. Our engineering teams are working on resolving the issue, and we will provide another update in the next 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue in relation to the Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.