Account Suspension

Resolved

On January 17, 2025, at 5:11 PM PST, Twilio executed a bulk suspension involving 16,702 subaccounts, mistakenly including some active customer parent accounts. This error disrupted SMS and Voice services for those affected. Initial ad hoc reactivations began within 12-18 hours, but complete restoration took 39 hours, concluding on January 20 at 8:01 AM PST. The issue has now been resolved.